FAQs

Elderly Care in Redwood City, CA

When should in-home care be used?
There are certain conditions that necessitate an in-home care provider. Sometimes senior patients may need assistance with completing everyday tasks. These activities may include light housekeeping, cooking, shopping, simple walking, and regular hygiene. Other times our patients may experience limited physical activity due to an injury, illness or recent surgery and hospitalization. 
Individuals with impaired memory or other mental conditions may be more susceptible to life-threatening conditions based on their mental state. We ensure the proper usage of medicine, safety with appliances and general healthcare services to provide peace of mind. In addition, our caregivers also work to neutralize any threat of self-harm caused by mood swings or depression. 
How do I arrange for homecare services?
Call any of our contact numbers and we can help you immediately or direct your call to our caregivers closer to you. Members of our staff are standing by to assist you, and we will listen carefully to your needs. Whether you’re calling on your own behalf, or for a loved one, we will explain our services to you and provide options based on your unique circumstances. Depending on the appropriate level of care needed, we will assess the individual to be cared for and also inspect your home so we can properly address your needs.
What makes your caregivers different from other agencies?
Each one of our caregivers has passed a very strenuous screening process. In addition to being extremely reliable, knowledgeable and experienced, our staff has been selected based on a high degree of demonstrated professional competence and ability. 
Are your services limited to seniors?
No, we provide in-home services to our senior patients as well as for people with disabilities or individuals recovering after hospitalization. 
Are your services available in retirement communities, assisted living communities, or nursing homes?
Each one of our caregivers has passed a very strenuous screening process. In addition to being extremely reliable, knowledgeable and experienced, our staff has been selected based on a high degree of demonstrated professional competence and ability. 
How soon can you start services?
We are available 24 hours a day, 7 days a week. As soon as we assess your needs, an appropriate caregiver will be referred to you immediately. When circumstances allow, we can have a caregiver to your residence on the same day you call. 
Are your employees bonded and insured?
Our agency holds professional and general policies on all staff members.
What is your service area?
We serve the entire Peninsula area, including Santa Clara County, San Francisco, and the East Bay area.
What if I need help after office hours?
We’re available 24/7, so call us anytime and our team will be happy to assist you!
Payment Options
What payment options do you have?
First we will verify any insurance plans and coverage. Services that are not eligible under your insurance policy will be billed to your party on a bi-weekly basis. We will provide invoices upon request.
Is in-home care expensive? 
Costs vary on a case-to-case basis, because all of our services are tailored directly to your specific needs. In general, at-home care is substantially lower than alternative long-term care options. In addition to this, expenses may be covered by private insurance companies, depending on your plan. We offer our patients extremely competitive pricing. 
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